GREEN GABLES NURSING HOME

CATEGORY DE (Dementia Care)

Church Lane, Grayshott, Surrey GU26 6LY

Telephone and Fax: 01428 604220

Email: admin@greengablesadmin.wanadoo.co.uk

www.creen.demon.co.uk/greengables

Statement of Purpose

SERVICE PROVIDERS

DIRECTOR

Mr Anil Rawlley, BSc

Green Gables Nursing Home

Church Lane

Grayshott

Surrey

GU26 6LY

DIRECTOR

Mr B P Sinha, MA BSc

Green Gables Nursing Home

Church Lane

Grayshott

Surrey

GU26 6LY

MANAGER

Mrs Marguerite Lydon, RGN

Green Gables Nursing Home

Church Lane

Grayshott

Surrey

GU26 6LY

ORGANISATIONAL STRUCTURE OF THE HOME

DIRECTORS

MANAGER

ADMINISTRATOR

DAY RGNs

NIGHT RGNs

SENIOR HEALTH CARE ASSISTANTS

HEALTH CARE ASSISTANTS

ACTIVITIES COORDINATOR

COOKS

LAUNDRY ASSISTANT

DOMESTIC STAFF

MAINTENANCE STAFF

GARDENER

VISITING STAFF:

Doctor

Community Dentist

Community Eyecare

Chiropodist

Hairdresser

AGE RANGE OF SERVICE USERS:

65 YEARS AND OVER.

SERVICE USER CATEGORIES:

DEMENTIA / OLD AGE (DE)

ETHOS OF THE HOME

Green Gables Nursing Home was established in 1987. It is a purpose-built Nursing Home set in the heart of the village of Grayshott, which is situated close to the A3.

We aim to provide all of our Residents with a high standard of care in a secure, relaxed and homely environment. Our aim is reflected in our Philosophy of Care which recognises the individual rights of service users and encourages:

• Privacy

• Dignity

• Choice

• Self Esteem

• Fulfilment/Opportunity

• Independence

• Spirituality

These are reflected in every aspect of health and personal care, daily life and social activities, environment, staffing and the administration of the home.

We wish to work in partnership with Residents to maintain dignity, individuality and privacy and strive to be sensitive to their changing physical and emotional needs. Service users, their family and friends are encouraged to be fully involved in planning care and if appropriate, care delivery.

Partnership in the social activities and daily life of our home and local community is encouraged and valued.

The social activities coordinator, in discussion with each Resident, develops an activities programme reflecting individual interests. Social events and outings are advertised throughout the home.

All of our staff are qualified to deliver the highest standard of care and are supported by a continuous training programme encouraging innovative best practise. We encourage the care team and our housekeeping and catering staff to take vocational and other qualifications to promote a high standard of care and service. Staff are aware of current legislation and registration authority guidelines in forming best practice and work in partnership with Health and Social Services and the Commission for Social Care Inspection achieve the highest of care for our Service Users. We share and exchange knowledge with all agencies caring for older people and aim to be receptive to future practice development in our efforts towards continuous improvement.

GENERAL INFORMATION

ADMISSION CRITERIA

Service users are accepted for admission after a nursing needs assessment has been completed by Social Services. The prospective service user is also visited by the Matron or her delegate to determine their suitability. Relatives are also asked to visit the Home to determine if they are satisfied with the care that is provided before their relative is admitted.

SOCIAL ACTIVITIES

The Home has a full-time activities coordinator, who alongside Matron assesses each residents capabilities in taking part in activities. Their past hobbies and leisure interests are taken into account, and relatives may also be included in the initial discussions with service users. Service users are consulted monthly on which activities they would like to do. Aromatherapy is available to all our Residents, and this is supervised by the Activities Coordinator.

FIRE PRECAUTIONS

We adhere to the normal fire regulations for Nursing Homes and all of our staff attend regular fire safety lectures and fire drills. There are procedures in place in the event of an emergency.

RELIGION

Service users are asked if they wish to go to church or attend the regular services organised in the Nursing Home during their initial assessment. Service users can also have their minister of religion visit at any time they wish.

VISITING TIMES

Relatives of service users are free to visit at any time of the day. They are asked to avoid meal times if possible, but are very welcome if they wish to help with feeding their relative. Service users are also encouraged to maintain contact with their friends and family and are also encouraged to visit their family providing they are well enough.

COMPLAINTS

The Home has a robust complaints procedure in place, details of which can be found in the brochure, on the website, and in the entrance hall of the Home. Residents and relatives are supported in contacting the Commission for Social Care Inspection if they feel this action is appropriate.

FACILITIES AND SERVICES TO BE PROVIDED

TELEPHONES

The Home provides appropriate telephone facilities, which are situated in Matron’s office (there is a cordless extension to this line for service users wishing to receive calls) There is also a pay phone in the main entrance hall for service users and visitors to the Home. Service users can also have their own telephone line installed into their own room. The cost of this is the responsibility of the service user or their family.

FURNITURE

Rooms are provided with a bed, wardrobe, bedside locker, arm chair, adequate curtains, screens and flooring, wash hand basin and a commode where required.

LAUNDRY

All service users clothes are laundered at no extra cost and bed linen is sent out to a contracted company. It is recommended that all clothes should be marked clearly with the service users initials, this is to ensure that the clothes are returned correctly after laundering.

MEAL TIMES

Meals are provided in adequate suitable quantities and are wholesome and nutritious. The menus are varied and properly prepared and are available to service users when required.

DISPOSAL OF WASTE

Arrangements are in place for the disposal of general waste and clinical waste and the home is kept free from odours at all times as far as is possible.

SAFE KEEPING

A safe is provided where service users can deposit money and valuables for safe keeping. A record is kept of all deposits by the administrator.

REVIEW OF CARE

The service users care plan is reviewed monthly after liaising with the service user and their family wherever this is appropriate.

ROOM SIZES

There are fifteen shared rooms and eight single rooms of adequate size, according to the Commission for Social Care Inspection. Further details are available in our CSCI inspection report, viewable at the Home and on our website.

THE RIGHTS OF RESIDENTS

The rights of our Residents are recognised and supported within our Philosophy of Care which emphasises the right of the individual to live their life to the fullest potential. This extends to medical services and the Residents are given a choice of Medical Practitioner when they are admitted to Green Gables.

The privacy and dignity of all service users is respected at all times. Screens are used in shared rooms and service users are taken to their rooms if they wish to spend time with their relatives in private. Service users are treated with the greatest dignity and privacy when bathing and dressing. Where possible, they are consulted in matters of importance e.g. care and matters that concern the service user as a whole.

Their wishes are always respected.

Their views are taken into account at all times.

Staff regard Residents as real people with their own desires, hopes, and expectations irrespective of sex, religion, racial origin or any cultural or linguistic background. To assist Residents to exercise their rights we can arrange an advocate if required. We promote Residents' rights through the care and services that we provide, and encourage all those Residents to exercise their rights to the full.

All Residents or their representatives are required to sign a contract prior to admission agreeing to the terms and conditions set out in the contract. This will include:

• Room to be Occupied.

• Overall care and services including fees payable and by whom.

• Additional services to be paid including those over and above those included in the fee.

• Rights and Obligations of the Resident and Registered Provider.

Fees are reviewed annually in April and Service Users and their families will be notified of any potential increases.

Management of the Home

The Registered Providers of the Nursing Home are:

Mr Anil Rawlley, BSc

Mr B P Sinha, MA BSc

The Matron/Manager is Mrs Marguerite Lydon, Registered Nurse 998 Teaching and Assessing in Clinical Practice. She has overall responsibility of the Home and is the Registered Manager authorised by the Commission for Social Care Inspection. Mrs Lydon is currently studying for her NVQ level 4 Registered Managers Award. She has 14 years' experience in Elderly Care, and additional experience in Management in General Nursing, Nursing and Residential Care Homes.