GREEN GABLES NURSING HOME
CATEGORY DE (Dementia Care)
Church Lane, Grayshott, Surrey GU26 6LY
Telephone and Fax: 01428 604220
Email: admin@greengablesadmin.wanadoo.co.uk
www.creen.demon.co.uk/greengables
Residents' Handbook
INTRODUCTION
Green Gables Nursing Home is owned by two Directors who own
other Residential Homes and are based in London.
Green Gables is a purpose-built Nursing Home set in the
heart of the village of Grayshott, which is situated close to the A3.
The Matron/Manager is responsible for the day-to-day
running of the Nursing Home and the delivery of care to the service users.
Green Gables Nursing Home is registered with the National
Care Standards Commission to provide nursing care for 38 elderly residents with
dementia under the category DE.
OUR PHILOSOPHY OF CARE
All residents of Green Gables have the right to live to
their fullest potential in a homely environment supported by knowledge-based
care practices. Our philosophy recognises the core principles of care of the
elderly and encourages:
á
Privacy
á
Dignity
á
Choice
á
Rights
á
Self
esteem
á
Fulfilment/opportunity
á
Independence
á
Spirituality
The above core principles are reflected in every aspect:
physical environment; staff selection; staff training and development of
management; record-keeping; catering; activities; community links; policies and
procedures.
P
Residents
will be encouraged to live to their full potential in a comfortable environment
of self-care supported by a flexible team approach by staff and volunteers.
P
The
Home will adopt a comprehensive approach which not only meets the individualŐs
physical needs but also their social, mental, emotional and spiritual
requirements.
P
The
Home will encourage a healthy well-being programme, giving residents an informed
choice.
P
We
endeavour to offer our residents a homely environment, providing security and
motivation so residents can continue their hobbies and learn new ones.
P
We
are committed to seeking for a more complete understanding of the ageing
process, particularly recognising the contribution our residents make to this.
P
We
will endeavour to look after the very frail, both physically and mentally
wherever possible, until the end of their lives.
P
We
will involve Social Services, Health Authorities, and all other Agencies to
ensure that our residents are supported fully.
P
We
will respond to the changing expectations of older people, seeking new ideas
for caring and constantly seeking to improve the standards of practical care.
We will pass our ideas on to others.
ADMISSIONS CRITERIA
q
The
Nursing Home accepts anyone in need of medical nursing care with dementia
subject to an assessment by Matron or her Deputy. There is no upper age limit
on admissions but prospective residents must be at least 65 years of age.
q
The
Nursing Home is unable to accept applicants who have AlzheimerŐs disease or any
other mental health problems.
q
The
Home accepts funding from self-funding fee payers and from Social Services.
FEES/FINANCE
q
Fees
for the Nursing Home are calculated based on the dependency of any prospective
resident. Once set, the fee does not deviate for the duration of the stay,
except in the case of any annual review by the Directors in April of each year
or if there is an increase in dependency levels.
q
Fees
include full board, personal laundry and all care services. They are calculated
on a daily rate and payable one month in advance by bankersŐ order.
q
The
fees do not include the following:
-
Hairdressing
-
Physiotherapy
-
Chiropody,
aromatherapy, reflexology
-
Private
medical expenses
-
Toiletries
-
Dry
cleaning
-
Newspapers
-
Any
other personal items
q
All
residents and/or their representatives are asked to sign a contract prior to
admission which should be kept in a safe place. All residents are accepted on a
six-week trial basis. The Directors reserve the right to give notice to service
users if this proves necessary.
q
Residents
are encouraged to handle their own finances or to appoint an advocate or
relative to act on their behalf.
FURNISHING THE ROOM
¤
Rooms
are already furnished but residents may bring with them some small items of
their own furniture. These must be checked by the Management in order to ensure
that they meets fire safety regulations. Personal items such as pictures and
photographs are welcome to make rooms feel more homely.
¤
Residents
must provide their own portable TV and radio. Portable televisions with remote
control and fitted headphones are most appropriate to avoid causing disturbance
to other residents. The communal lounges have a television and video.
¤
Cleanliness
in the rooms is the responsibility of the Matron/Manager but residents are
expected to take proper care of the fixture and fittings.
VISITORS
¤
Visitors
are always welcome and encouraged to visit at any time, either in the
residentŐs room or in one of the communal lounges. Friends and family may have
tea and coffee with the resident when visiting or may join the resident for a
meal for a small charge. Meals can be arranged with the Management but please
give at least 24 hours notice.
SMOKING
¤
The
Home operates a non-smoking policy.
THE CARE TEAM
á
The
Nursing Home is run by an experienced team of registered nurses and care staff
who work on a shift pattern to provide continual care. There is a registered
nurse on duty 24 hours a day. Care is planned by the registered nurses and
delivered by our carefully selected care team under the direct supervision of
the Nursing Home Management. The Matron/Manager encourages the care team to
engage in NVQ and other qualifications so that they are able to deliver the very
best care based on knowledge and best practice. All staff in the Home wear
badges giving their name and title e.g. Staff Nurse, Care Assistant etc.
á
Our
housekeepers work very hard to keep the Home clean and fresh. Catering staff
provide an essential service preparing nutritious home-cooked meals.
á
Our
Home operates a key worker group system whereby each resident has a named group
of care assistants to look after their social needs. This allows the resident
and relatives to build up a good rapport with the key workers, enhancing
quality of life.
MEDICAL SERVICES
á
Residents
are given a choice of General Practitioner when they are admitted to our Home.
Residents may keep their own G.P. if they prefer provided he/she agrees to
visit them as required.
EMERGENCIES
á
Residents
are requested to give the names, addresses and telephone numbers of two
next-of-kin on admission so that they can be contacted in an emergency. It is
important that any changes in these details, including unavailability of a
nominated person for a period of time, e.g. holidays, are notified in writing
immediately to the Nursing Home Manager. In the case of a medical emergency,
where hospital intervention is required, residents are sent usually to the
Royal Surrey County Hospital.
OTHER SERVICES
P
The
Nursing Team can arrange for the services of a dentist, optician etc as
required. Residents will be charged for these services unless they are provided
under the NHS system. A chiropodist attends the Home every six weeks or on request
if required.
P
A
hairdresser attends the Nursing Home every week.
MEALS
q
Residents
choose their menu each day with the help of the care staff if necessary. They
may have a glass of sherry before the meal or wine with the meal. All meals are
freshly prepared and cooked in the Nursing Home.
q
We
believe that meals should be a social event and encourage residents to eat in
the Dining Room. If they prefer, however, they can choose to have their meals
in their room provided it is safe to do so, or in the small lounge area. The
staff are on hand to assist service users in the Dining Room.
q
The
Home is able to cater for all special diets. Residents' nutritional needs are
assessed on admission, when our catering manager will visit them.
Meal
Times are as follows:
|
Type of Meal |
Served From (Time) |
|
Breakfast |
8.30
a.m. |
|
Morning
Coffee |
10.30
a.m. |
|
Lunch |
12.15
p.m. |
|
Afternoon
Tea |
3.00
p.m. |
|
Supper |
5.30
p.m. |
|
Late
Night Drinks |
9.00
p.m. |
q
Special
occasions and birthdays are celebrated with a home-baked cake and shared with
other residents and staff.
TROLLEY SHOP
q
On
Tuesday afternoons a selection of items is brought around the Home including
chocolate, sweets, tissues and drinks. If a particular item is required, every
effort will be made to obtain it.
ALCOHOL
¤
Residents
may have alcohol at any time provided it does not interfere with their
medication.
NEWSPAPERS
¤
Newspapers
and magazines can be delivered daily and we will be pleased to order any
newspapers/periodicals that may be required. Payment for these is not included
in the fees.
VALUABLES
¤
The
Home cannot be responsible for valuables kept in residentsŐ rooms. We recommend
that valuables and important documents are deposited in our safe in the main
Office, in which case a receipt will be given.
FUNERAL PLANS
¤
The
Home recognises the importance of funeral plans. If a service user has one, we
suggest that it is held in safe keeping but please make the staff aware of its
existence.
INSURANCE
¤
All
contents of residentsŐ rooms are insured. If more cover is required, service
users are asked to make their own arrangements.
CLOTHING
¤
Service
users are asked to bring all personal clothing and replace it as required. It
is essential that all items are clearly marked with the service userŐs name, as
it can be very distressing when a favourite article goes missing. Our onsite
laundry provides an excellent service for all our residentsŐ personal clothing.
Sew-in labels are preferred as marker pens tend to fade with frequent washing.
¤
The
Nursing Home provides towels, sheets and bedding.
ACTIVITIES
v
To
enhance our service usersŐ quality of life there is a comprehensive activities
calendar arranged and coordinated by our Activities Organiser. This assists our
service users to pursue their hobbies and interests. Details of all the
activities can be seen on the Notice Board in the Nursing Home.
v
As
well as a vast choice of in-house activities, our residents frequently go on
trips to places of interest such as the seaside, country parks, garden centres
etc, usually during the warmer spring and summer months.
v
Visits
and Services are provided by our local Church. A Service takes place monthly
for any service user who wishes to attend.
v
There
is a weekly 'Extend' exercise class for all service users fit to attend.
v
Many
of the activities are provided at no extra charge. However, on trips away,
service users will be asked to contribute towards the cost of transport and
refreshments. We do try to keep these charges to a minimum.
VOLUNTEERS
Ż
If
anyone has any spare time we would be delighted if you could help out with our
vast array of tasks:
á
Reading
to residents
á
Talking
to residents
á
Helping
with activities
á
Helping
on days out
á
Assisting
at meal times
Ż
Whether
it is just twenty minutes a month or three hours a day it could make a real
difference to our Home.
Ż
Please
do speak to the Matron for more details about the various volunteer roles
available within the Nursing Home.
INSPECTIONS
¤
The
Nursing Home is inspected twice a year by the Commission for Social Care
Inspection. The reports of their inspection are available at any time and are
now published on the internet at http://www.csci.org.uk
¤
In
addition our Directors pay a monthly visit and carry out their own inspection.
YOUR SATISFACTION
Our
Nursing Home has an excellent reputation for its service and care offered to
all our service users and we take great pride in this. Each resident is treated
with dignity and respect; choices, rights and privacy are most important to how
our residents feel.
We
acknowledge, however, there may be occasions when we do not reach expectations.
If anyone has any comments about the service we provide we would be very
pleased to hear them.
Complaints
can be made at any time to the Matron. The Nursing Home has a comprehensive
complaints procedure in operation and all complaints by service users and/or
their relatives are taken seriously. Full details are at the back of this
handbook and also displayed clearly in the entrance to the Nursing Home.
We hope that you will
enjoy your stay with us
and feel part of our
Ňcaring communityÓ.
GREEN GABLES NURSING
HOME
COMPLAINTS PROCEDURE
STEP
1
If you have a complaint it should be made verbally in the
first instance to the Matron as soon as possible.
STEP
2
If you are not happy with the outcome you should then write
to the Directors at the Nursing Home, who will respond to you within seven
working days.
STEP
3
If you consider the outcome to remain unsatisfactory you
can write to:
Commission for Social Care Inspection
33 Greycoat
Street
London
SW1P 2QF
0845 015 0120
http://www.csci.org.uk/
STEP
4
If you are still dissatisfied with the way your complaint
has been dealt with by the Commission for Social Care Inspection, you should
contact:
Complaints Review Service
Finlaison House
15-17 Furnival Street
London
EC4A 1AB
020 7979 8048